Terms & Conditions

Effective Date: 29 September 2025
Website: www.howo.uk
Business: HOWO® – Skincare, Clothing, and Rituals for Stillness

Welcome to the HOWO® website. By using this website, you agree to the following Terms and Conditions, which govern your access to and use of our online store, services, and content. Please read these carefully before placing an order.

This website is operated by HOWO®. Throughout the site, the terms “we,” “us,” and “our” refer to HOWO®. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms and Conditions, including additional terms and policies referenced here or available by hyperlink.

We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. Your continued use of the website following any changes constitutes acceptance of those changes.

Use of the Website

You agree to use this website only for lawful purposes. You must not misuse the site, commit or encourage a criminal offence, transmit or distribute malicious software, or attempt to interfere with the security features of this website.

Products and Availability

Our products are presented with the greatest care to ensure accuracy in descriptions, images, and pricing. However, slight variations may occur. We reserve the right to limit the sale of our products or services to any person, region, or jurisdiction. All descriptions of products and pricing are subject to change at any time without notice.

Orders and Payment

When you place an order with us, you are making an offer to purchase the goods subject to these Terms. We reserve the right to refuse any order. Payment must be made in full before goods are dispatched. Prices shown are in GBP (£) and include UK VAT where applicable.

Shipping and Delivery

We will make every effort to deliver goods within the estimated timeframes. Delays are sometimes unavoidable and we cannot accept liability for late deliveries. Risk in the goods passes to you once they are delivered. Title in the goods passes once payment has been received in full.

Returns and Refunds

We want you to be happy with your purchase. If you are not satisfied, you have the right to cancel or return your order within 14 days of receipt under UK and EU consumer law. Goods must be returned in their original condition. Some products, such as skincare items that have been opened, may not be eligible for return for hygiene reasons. For more details, please see our Returns Policy.

Intellectual Property

All content included on this site, including text, graphics, logos, images, product names, and brand elements, is the property of HOWO® and is protected by UK and international copyright and trademark laws. You may not reproduce, distribute, or use any content without prior written permission.

Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. To the maximum extent permitted by law, HOWO® shall not be liable for any loss or damages, whether direct, indirect, incidental, or consequential, arising from your use of this website or the purchase of our products.

Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes relating to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Information

If you have any questions about these Terms, please contact us at:

Email: hello@howo.uk
Website: www.howo.uk

Business Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA, United Kingdom